> ## Documentation Index
> Fetch the complete documentation index at: https://netgear.docs.everestagi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Commercial and Support

> Pricing model, implementation timeline, onboarding services, and support SLAs.

## Pricing Model

Everest offers a few pricing options, including a flat rate license and usage based pricing. Pricing can differ by channel, and commitment and overage terms are agreed per contract. Indicative pricing for a given interaction volume is provided on request.

## Implementation Timeline

Typical time to production is 3 to 4 weeks, and may be longer depending on requirements:

1. Discovery and solution design
2. Knowledge ingestion and workflow build
3. Integrations: Salesforce, Vonage, SSO
4. UAT, regression testing, and hardening

Dependencies: Salesforce sandbox access, Vonage account configuration, identity provider metadata, and access to knowledge sources.

## Onboarding and Professional Services

Included in onboarding: a dedicated solution architect, connector and SSO setup, initial knowledge ingestion, two production workflows, and admin training.

## SLA and Support Tiers

| Tier     | Uptime | Coverage       | P1 response |
| -------- | ------ | -------------- | ----------- |
| Standard | 99.9%  | Business hours | 4 hours     |
| Premium  | 99.95% | 24/7           | 1 hour      |

Escalation path: support engineer, then technical account manager, then on-call engineering. Uptime and incident history are published on the status page.