# Everest

## Docs

- [Commercial and Support](https://netgear.docs.everestagi.com/company/commercial.md): Pricing model, implementation timeline, onboarding services, and support SLAs.
- [Everest](https://netgear.docs.everestagi.com/index.md): Everest is an AI customer support platform for chat, voice, and email, combining natural conversation with deterministic workflows.
- [APIs, Webhooks, SSO, and Embedding](https://netgear.docs.everestagi.com/integrations/apis.md): Outbound REST calls, event webhooks, SAML/OIDC authentication, and chat widget embedding in Everest.
- [Salesforce Integration](https://netgear.docs.everestagi.com/integrations/salesforce.md): Native Salesforce connector for case management, routing, contract-aware behavior, and real-time data lookup.
- [Channels](https://netgear.docs.everestagi.com/platform/channels.md): Deploy Everest on web chat, authenticated portals, and email or web case queues, with in-session file upload.
- [Conversation Engine](https://netgear.docs.everestagi.com/platform/conversation-engine.md): How Everest understands users, guides troubleshooting, persists context, detects sentiment, and combines natural conversation with deterministic workflows.
- [Knowledge and Retrieval](https://netgear.docs.everestagi.com/platform/knowledge.md): How Everest ingests knowledge sources, keeps them fresh, grounds answers in retrieved content, and controls hallucination.
- [Observability](https://netgear.docs.everestagi.com/platform/observability.md): Conversation logs, alerting, analytics, exports, SLA monitoring, surveys, validated deflection, and knowledge gap logging in Everest.
- [Security and Access](https://netgear.docs.everestagi.com/platform/security.md): Access controls, data residency, PII handling, RBAC, and audit logging in Everest.
- [Voice and IVR](https://netgear.docs.everestagi.com/platform/voice.md): Everest voice support with Vonage integration: IVR flows, speech and DTMF input, visual companion sessions, and agent handoff.