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Pricing Model

Everest offers a few pricing options, including a flat rate license and usage based pricing. Pricing can differ by channel, and commitment and overage terms are agreed per contract. Indicative pricing for a given interaction volume is provided on request.

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Implementation Timeline

Typical time to production is 3 to 4 weeks, and may be longer depending on requirements:
  1. Discovery and solution design
  2. Knowledge ingestion and workflow build
  3. Integrations: Salesforce, Vonage, SSO
  4. UAT, regression testing, and hardening
Dependencies: Salesforce sandbox access, Vonage account configuration, identity provider metadata, and access to knowledge sources.

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Onboarding and Professional Services

Included in onboarding: a dedicated solution architect, connector and SSO setup, initial knowledge ingestion, two production workflows, and admin training.

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SLA and Support Tiers

Escalation path: support engineer, then technical account manager, then on-call engineering. Uptime and incident history are published on the status page.